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SHIPPING AND RETURNS

 

Return policy

Returns and refunds are considered on a case-by-case basis. To request a return, please contact us at customercare@ednastlouis.com.


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If your return is approved, please note that returns will need to be sent to the following address:

EDNA ST LOUIS

954 Lexington Ave. #1125

New York, NY 10021

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customercare@ednastlouis.com.

 

Shipping policy

Processing time varies from 1 to 5 business days. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipping option

Estimated delivery time

Price

UPS Ground

2 to 5 business days

See checkout

UPS Next Day Air

1 business days

See checkout

Free Standard Shipping

3 to 4 business days

Free for orders over $50

 

International Shipping

We offer international shipping worldwide. Shipping charges for your order will be calculated and displayed at checkout. 

Shipping option

Estimated delivery time

Price

UPS Worldwide Saver

1 to 3 business days

See checkout

DHL Express

1 to 3 business days

See checkout

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. EDNA ST LOUIS is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at customercare@ednastlouis.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Shipping to P.O boxes is not available, please provide a valid residential or business address.

If you have any further questions, please don't hesitate to contact us at customercare@ednastlouis.com